Terms & Conditions

Last Updated: August 28, 2026

Welcome to SUPER FIX SERVICE. By accessing our website or requesting our home appliance services, you agree to the following Terms & Conditions. Please read them carefully before booking a service.

1. About Our Services

SUPER FIX SERVICE provides home appliance inspection, maintenance, servicing, and repair services at the customer’s location, subject to service availability.

Our services may include appliances such as:

• Air Conditioners (AC)

• Refrigerators

• Washing Machines

• Televisions

• Microwave Ovens

• Water Heaters

• Other household appliances as offered by us

Service availability may vary depending on location, appliance type, technical requirements, and spare-part availability.

2. Independent Third-Party Service Center

SUPER FIX SERVICE is an independent third-party home appliance service center.

We are not an authorized service center, dealer, franchise, subsidiary, or representative of any appliance manufacturer or brand unless specifically stated.

Brand names and trademarks mentioned on our website are used only to identify the appliance brands and services requested by customers. All trademarks remain the property of their respective owners.

3. Service Booking

Customers may request a service through our website, phone, WhatsApp, or other available communication channels.

Submitting a service request does not necessarily guarantee an appointment until the booking is confirmed by our team.

Customers are expected to provide accurate information, including:

• Name

• Contact number

• Service address

• Appliance type

• Brand and model, where applicable

• Description of the issue

4. Inspection and Diagnosis

Our technician may inspect and diagnose the appliance before recommending a service or repair.

The initial issue described by the customer may not always represent the actual technical fault. Additional faults may be identified during inspection.

Any repair, replacement, or additional service may require customer approval before proceeding.

5. Service Charges

Service charges may vary depending on:

• Appliance type

• Nature of the problem

• Technical complexity

• Spare parts required

• Location

• Type of service requested

Customers will generally be informed of applicable charges before major repair work is carried out.

Additional charges may apply if additional work or spare parts are required and approved by the customer.

6. Spare Parts

Where replacement parts are required, availability may depend on the appliance model and supplier availability.

Replacement parts may be:

• New

• Compatible

• OEM-equivalent

• Reconditioned, where applicable

The availability and type of replacement part will be discussed with the customer before installation whenever reasonably possible.

7. Warranty

If a warranty is provided for a particular service or replacement part, the applicable warranty period and conditions will be communicated to the customer.

Warranty generally applies only to the specific repair or replacement work covered by the service warranty.

Warranty may not cover:

• Physical damage

• Water or liquid damage

• Electrical fluctuations

• External damage

• Misuse or improper handling

• Pest or rodent damage

• Unauthorized modification or repair

• New or unrelated faults

• Normal wear and tear

Warranty terms may vary depending on the service and spare part supplied.

8. Customer Responsibilities

Customers are responsible for:

• Providing accurate contact and service information

• Providing reasonable access to the appliance

• Informing the technician about previous repairs or modifications

• Following reasonable operating instructions provided after service

• Making applicable payments for approved services

Customers should remove valuable or fragile items from the work area before the technician arrives.

9. Service Delays

Although we try to provide service within the scheduled time, appointments may be delayed because of traffic, weather, technician availability, location, spare-part availability, or other circumstances beyond our reasonable control.

We will make reasonable efforts to communicate significant delays whenever possible.

10. Cancellation and Rescheduling

Customers may request cancellation or rescheduling of a service appointment by contacting us as early as possible.

If a technician has already been dispatched or service work has started, applicable visit, inspection, or service charges may apply.

11. Payment

Customers are responsible for paying the agreed service charges, spare-part charges, and other applicable charges associated with approved work.

Payment methods and payment timing may vary depending on the service.

12. Limitation of Liability

SUPER FIX SERVICE will make reasonable efforts to provide professional service. However, we cannot guarantee that every appliance can be restored to working condition.

We are not responsible for:

• Pre-existing damage

• Hidden internal faults

• Manufacturer defects

• Data or personal information stored in smart appliances or TVs

• Damage caused by electrical fluctuations

• Faults unrelated to the service performed

• Delays caused by circumstances beyond our reasonable control

For electronic appliances, customers are responsible for backing up important data where applicable before service.

13. Website Information

We make reasonable efforts to keep the information on our website accurate and updated. However, service descriptions, pricing, availability, photographs, and other information may change without prior notice.

Website content should not be considered a guarantee of a particular repair result or service outcome.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We do not control and are not responsible for the content, availability, security, or privacy practices of third-party websites.

15. Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, design elements, and other original materials, belongs to SUPER FIX SERVICE or is used with appropriate permission.

You may not reproduce, copy, modify, distribute, or commercially use our original website content without prior permission.

16. Privacy

Information submitted by customers may be handled according to our Privacy Policy.

For more information, please visit our Privacy Policy page.

17. Changes to These Terms

SUPER FIX SERVICE may update these Terms & Conditions from time to time.

Changes will be effective once the updated terms are published on this website. Customers are encouraged to review this page periodically.

18. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

SUPER FIX SERVICE
Phone: 6382122259
Address: 112, North Konam Road, Nagercoil – 629004

Business Type: Independent Third-Party Home Appliance Service Center

By using our website or booking our services, you acknowledge that you have read and understood these Terms & Conditions.