Privacy Policy

Last Updated: August 28, 2026

At SUPER FIX SERVICE, we respect your privacy and are committed to protecting the personal information you provide when using our website or contacting us for home appliance service.

SUPER FIX SERVICE is an independent third-party home appliance service center. We are not affiliated with, authorized by, sponsored by, or endorsed by any appliance manufacturer or brand unless specifically stated.

1. Information We Collect

When you contact us or request a service, we may collect information such as:

Your name
Mobile or telephone number
Address or service location
Appliance type
Appliance brand and model, if required
Details about the service or issue
Preferred service date or time
Any other information you voluntarily provide

We may also collect limited technical information when you visit our website, such as browser type, device information, IP address, and pages visited.

2. How We Use Your Information

We may use the information collected to:

Respond to your service enquiries
Schedule and provide doorstep service
Contact you regarding your service request
Understand appliance service requirements
Provide quotations or service-related information
Improve our website and customer experience
Maintain service records
Communicate important updates regarding your booking

We do not use your personal information for purposes unrelated to our services unless permitted or required by applicable law.

3. Phone Calls and Communication

When you contact SUPER FIX SERVICE by phone, WhatsApp, SMS, or other communication methods, we may use the information you provide to respond to your enquiry and coordinate your service request.

You may receive service-related calls or messages regarding your enquiry, booking, technician visit, quotation, or service status.

4. Sharing of Information

We do not sell or rent your personal information to third parties.

Your information may be shared with technicians, employees, or service personnel only when reasonably necessary to complete your requested service.

We may also disclose information where required by law, legal proceedings, government authorities, or to protect our legal rights.

5. Cookies and Website Analytics

Our website may use cookies or similar technologies to improve functionality, understand website usage, and improve our services.

We may use third-party analytics, advertising, or website tools that collect limited information about website visits. These services may have their own privacy policies governing how they process information.

6. Data Security

We take reasonable measures to protect the personal information provided to us against unauthorized access, misuse, alteration, disclosure, or loss.

However, no website, online communication, or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Websites

Our website may contain links to third-party websites, applications, social media platforms, or other external services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their respective privacy policies before providing personal information.

8. Children’s Privacy

Our services are not specifically directed toward children. We do not knowingly collect personal information from children for independent marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take reasonable steps to address the matter.

9. Data Retention

We retain customer information only for as long as reasonably necessary for service-related, business, legal, accounting, or record-keeping purposes.

When information is no longer required, we may securely delete or dispose of it.

10. Your Privacy Choices

You may contact us to:

Ask about the personal information we may hold about you
Request correction of inaccurate information
Request deletion of information where applicable
Ask questions about how your information is used

Some information may need to be retained where required by law or for legitimate business purposes.

11. Independent Third-Party Service Center

SUPER FIX SERVICE operates as an independent third-party home appliance service center.

We provide repair and maintenance services for home appliances and are not an authorized service center, dealer, franchise, subsidiary, or representative of any appliance manufacturer or brand, unless explicitly stated.

Brand names, trademarks, and product names mentioned on our website are used only for identification and service-related purposes and remain the property of their respective owners.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

SUPER FIX SERVICE
Phone: 6382122259
Address: 112, North Konam Road, Nagercoil – 629004
Business Type: Independent Third-Party Home Appliance Service Center